Short Answer: 


Log in to and click the "New Support Ticket" button. 

Long Answer: 


After your website is launched on an AMWN hosting and maintenance plan, you should receive an activation email from our support portal. Please click on the link in that email to activate your account so you can manage tickets on


Moving forward, you should send all support requests through the portal. These tickets go to the correct team members based on the category you select (i.e. "website bug" goes to the programmers while "billing" goes to the billing department and so on). Submitting tickets ensures you get the fastest response possible. 


If you have any trouble using the support portal, there are a couple of other options to submit support tickets. Here are all of the possible ways you can submit a ticket. 

  1. Log in to and click the "New Support Ticket" button. 
  2. Send an email to and it will auto-generate a ticket for you in the "General Question" category.
  3. Go to the contact page on and select the option labeled "I'm a customer and I need support."